Refund Policy
Last updated: 09 July 2026
Our Approach
At NeuroNest, we understand that life can be unpredictable. We aim to be fair, understanding and transparent while ensuring events can continue to run successfully.
Customer Cancellations
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Cancellations made 7 or more days before an event will receive a full refund.
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Cancellations made 3-6 days before an event may receive a refund or transfer at NeuroNest's discretion.
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Unfortunately, cancellations made less than 72 hours before an event are generally non-refundable, as places cannot usually be filled at short notice.
If NeuroNest Cancels
If we need to cancel an event due to illness, severe weather, low attendance or unforeseen circumstances, you'll be offered either:
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A full refund, or
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A transfer to another suitable event.
Missed Events
If you do not attend an event without notifying us beforehand, we are unable to offer a refund.
Exceptional Circumstances
We understand emergencies happen. If something unexpected prevents you from attending, please get in touch as soon as possible. We'll always consider individual circumstances with kindness and fairness.
How Refunds Are Processed
Approved refunds will usually be returned to the original payment method within 5-10 working days, depending on your payment provider.
Contact Us
If you have any questions about this policy, please contact us before booking or as soon as possible if your plans change.